Refund & Cancellation Policy
Last updated: 14 Aug 2026
We want you to be happy with your purchase on Proactive Global Network. This policy explains when a course, internship, or subscription purchase is eligible for cancellation and refund.
1. Digital Products
All courses, internships, live classes, and subscription plans on Proactive Global Network are digital products delivered instantly upon successful payment. Because access is granted immediately, refund eligibility is limited and governed by the terms below.
2. Refund Eligibility Window
| Product | Eligible for refund if... | Window |
|---|---|---|
| Self-paced course | Less than 10% of the course content has been accessed/completed | Within 7 days of purchase |
| Internship program | Program has not yet started and no batch materials have been accessed | Within 3 days of purchase |
| Live class / batch | Cancelled before the first scheduled live session | Within 48 hours of purchase |
| Subscription plan | Auto-renewal cancelled before the next billing date | Any time before renewal (no refund for the current cycle already used) |
Requests outside these windows, or after significant content/progress has been accessed, are generally not eligible for a refund, since the digital content has already been delivered and consumed.
3. Non-Refundable Cases
- Certificates already issued.
- Courses purchased during a discount/coupon sale that explicitly states "non-refundable" at checkout.
- Change of mind after substantial course content has been viewed.
- Internship/live-class seats where the batch has already started and sessions have been attended.
4. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our support team with your registered email and transaction ID:
Email: admin@pgnofficial.com
Phone: +91 9148186536
Or use our Contact page.
5. Refund Processing Time
Approved refunds are initiated within 5–7 business days of approval and are credited back to the original payment method via Razorpay. Depending on your bank or card issuer, it may take an additional 5–10 business days for the amount to reflect in your account.
6. Failed / Duplicate Payments
If an amount was debited from your account but the enrollment was not confirmed (e.g. due to a payment gateway or network error), the amount is either auto-reversed by Razorpay within 5–7 business days, or you may contact us with the transaction reference for manual verification and refund.
7. Proactive Global Network
In the rare event that Proactive Global Network cancels or discontinues a course, internship, or live class after purchase (e.g. insufficient enrollment, instructor unavailability), you will be offered a full refund or a credit/transfer to an equivalent course, at your choice.
8. Contact Us
For any questions about this policy, reach out to us:
Email: admin@pgnofficial.com
Phone: +91 9148186536
Address: RS NO.-103/D, PLOT NO. 4 MASHYAL LAYOUT, VIDYAGIRI, BAGALKOT